Services
UI/UX Design
Research-led product design: we find out what users need, then design and test interfaces that meet it.
Explore our capabilities
Common challenges
Challenges we solve
Users drop off and nobody knows why
Analytics show where users abandon a flow but not why, so design decisions come down to opinion.
An inconsistent interface
Screens built by different teams look and behave differently, and each new feature is designed from scratch.
Support tickets for basic tasks
Users contact support for things the product should make self-explanatory.
Accessibility gaps
The product hasn't been checked against WCAG, leaving users with disabilities, and compliance, at risk.
How to get started
Three steps to a plan for UI/UX Design
- 1Tell us what you needUse the project form or book a call. A few sentences about the goal is enough to start.
- 2Free technical consultationWe go through your goals, users, existing systems and constraints with you.
- 3Your planA detailed plan covering the right tech stack, architecture, timeline and budget. Then you decide.
Where are you today?
From no UX to user-driven
Rate your organization on four factors to see its stage, the next step and the work we'd do.
Rate each factor, from absent (1) to user-driven (6)
Strategy
Leadership, planning and priorities for UX
Culture
How the organization values and understands UX
Process
How systematically research and design are done
Outcomes
Whether UX goals are defined and measured
Stage 2 of 6
Limited
UX happens by chance
- · One or two designers, stretched thin
- · Research is rare and informal
Usability test the key journeys and share the findings widely.
Find your starting point
Which capability do I need?
Choose what you want to do to see the capability that delivers it and what usually comes first.
Overview
How we approach
UI/UX Design
Designing compelling products that power the experience and future of business is our passion. We've tested multiple models for measuring usability through qualitative and quantitative research, and built a framework for evaluating and designing digital interfaces on a robust, state-of-the-art methodology.
Whether you're starting from scratch, redesigning, or improving an existing product, our team brings experience across industries and takes the workload off your shoulders.
What we deliver
Choose a capability to see how it works, what you receive and where it applies.
- UI/UX designInterfaces and design systems that are consistent, accessible and a pleasure to use.Explore UI/UX design
- UX researchInterviews, usability testing and analytics that reveal what your users really need.Explore UX research
- UX auditA structured review of your product that pinpoints friction and prioritizes fixes.Explore UX audit
- DiscoveryWorkshops that align stakeholders on goals, users and scope before anything is built.Explore Discovery
- Expert reviewFast, actionable feedback from senior designers on flows, content and visual design.Explore Expert review
- UX trainingHands-on coaching that builds user-centred design skills inside your own team.Explore UX training
Accessible by design
WCAG 2.2 AA, built in
We design accessibility in from the first wireframe, to WCAG 2.2 AA. Apply each fix to the form to see the difference.
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Invalid input
WCAG 2.2 · 1.4.3 Contrast (Minimum), 1.3.1 Info and Relationships
Fails: The only label is light placeholder text that disappears as you type.
0 of 4 principles met on this form. AA conformance needs all of them, on every screen.
Deliverables
What you receive
- Research plan, interview findings and analytics review
- Personas, customer journey maps and information architecture
- Wireframes and clickable prototypes
- UI designs and a reusable design system
- Usability test reports with prioritized issues
- Design specifications ready for development
How the work runs
From first workshop to handover
Discover
- Stakeholder workshops
- User interviews
- Analytics and heuristic review
Define
- Personas and journey maps
- Information architecture
- Prioritized requirements
Design
- Wireframes and prototypes
- Visual design
- Design system components
Test
- Usability testing
- Accessibility review
- Iteration and developer handoff
How to start
From first call to production
Start where you are. Each step ends with a decision, so you commit to the next one only when it makes sense.
Prototype · How an engagement runs
Free technical consultation
One or two sessions
Talk through the goal, the users, the systems involved and any deadlines.
Layers you receive
- # A clear view of scope and priorities
- # A recommended next step
- # A plan covering stack, architecture, timeline and budget
By industry
Where it applies
What this service builds in each industry we serve.
RetailLoyalty and shopping appsMember apps with points, offers, digital receipts and in-store features, designed around how your customers shop.
Financial ServicesCustomer portals and mobile bankingWeb and mobile apps for balances, transfers, statements, claims and servicing, built to accessibility standards.
HealthcarePatient portals and appsSelf-scheduling, digital intake, secure messaging, results and bill pay, designed for accessibility and every age group.
EducationStudent and parent appsMobile access to timetables, grades, announcements and payments for students, parents and staff.
Non-ProfitsWebsites and campaign pagesFast, accessible websites and campaign pages that turn visitors into donors, volunteers and advocates.
Real EstateProperty search websitesSearch with map views, filters, saved searches and alerts, fed by MLS data or your own inventory.
LogisticsDriver apps and electronic proof of deliveryPhotos, signatures and delivery exceptions captured at the door and passed straight to billing.
Technologies and standards
Chosen for your project
Technologies and standards a project may involve. We recommend the stack for yours in the free technical consultation.
Design and prototyping
- Figma
- FigJam
- Adobe Creative Cloud
Research and testing
- Maze
- UserTesting
- Hotjar
- Google Analytics
Guidelines and measures
- WCAG 2.2 AA
- Apple Human Interface Guidelines
- Material Design
- Usability heuristics
- System Usability Scale (SUS)
Questions
Common questions
about UI/UX Design
What's the difference between a UX audit and an expert review?
A UX audit is a structured review of the whole product, typically combining a heuristic evaluation with analytics, that ends with a prioritized list of fixes. An expert review is faster and narrower: senior designers give feedback on specific flows, content or visual design.
How many participants does usability testing need?
We plan several small rounds of around five participants per user group, fixing problems between rounds, and larger samples for benchmarks such as SUS scores or task success rates.
Is accessibility part of the design work?
Yes. Colour contrast, focus states, text alternatives and touch target sizes are built into the design system, and designs are reviewed against WCAG 2.2 AA, the level most accessibility laws and procurement rules refer to.
Can your designs be built by our own developers?
Yes. Designs are handed over as specifications and design system components your developers can implement. If you'd rather we build them too, that's part of our custom software development service.
How is a project priced?
Well-defined scopes are delivered as fixed-price engagements; when requirements are still evolving, we provide a dedicated team instead. Either way, the free technical consultation ends with a plan covering tech stack, architecture, timeline and budget, so you know the cost before work starts.
Explore more
Other services
- Custom Software DevelopmentFast, reliable and scalable software for businesses of all sizes, built with the latest technologies and best industry practices.
- Data Analytics & AIOur data engineers and scientists turn raw data into valuable, actionable intelligence.
- Digital TransformationLean, agile, human-centred transformation that creates seamless experiences across every channel.
- Ecommerce SolutionsStrategy, design and development of commerce experiences that unify your customer journey.
Ready to talk about UI/UX Design?
Start with a free technical consultation: a detailed plan covering the right tech stack, architecture, timeline and budget for your project.
Start a project